Terms of Service

Last updated: July 31, 2026 — applies to all visits and purchases made on or after this date

Overview

This website is operated by Hematika. Throughout this site, "we," "us," and "our" refer to Hematika. By accessing this site and/or making a purchase, you agree to be bound by these Terms of Service, together with our Privacy Policy, Refund Policy, and Shipping Policy. These Terms apply to all visitors, customers, and other users of the site.

Please read these Terms carefully before using our website. If you do not agree with them, you may not use the site or place an order. We may update these Terms at any time by posting changes here; continued use of the site after changes are posted means you accept the revised Terms.

Our store is hosted by Shopify Inc., which provides the e-commerce platform enabling us to sell our products. Hematika is operated from France; customer service is handled remotely.

1. Eligibility

By using this site, you confirm that you are at least 18 years old, or the age of majority in your jurisdiction, or that you are using the site under the supervision of a parent or legal guardian.

2. General Conditions

We may refuse service to anyone, at any time, for any lawful reason. You agree not to reproduce, duplicate, copy, sell, resell, or otherwise exploit any part of the Service without our prior written consent. Except for payment data — which is always encrypted in transit — content may be transmitted over networks and adapted to fit technical requirements.

3. Accuracy of Information

We do our best to keep information on this site accurate and current, but we do not warrant that all content is free of errors, complete, or up to date. Use of any material on this site is at your own risk.

4. Changes to Service & Pricing

Prices, product descriptions, and availability may change at any time without notice. We may modify or discontinue any part of the Service at any time. We are not liable to you or any third party for any such modification, suspension, or discontinuance.

5. Product Representation, Reviews & Content

Product photography and certain marketing visuals on this site are created or enhanced using AI-assisted image tools. While we take care to represent our products accurately, please note that final products may show minor natural variation from images shown, consistent with the nature of hematite as a natural stone.

Customer reviews displayed on this site may include reviews originally collected by our supplier for the same product, in addition to reviews from our own customers. We do not fabricate reviews; all displayed reviews reflect genuine customer experiences with this product.

We reserve the right to limit sales of products to any person, region, or jurisdiction, and to discontinue any product at any time without notice.

6. Billing & Account Information

We may refuse or limit any order at our sole discretion, including orders that appear to be placed by resellers or distributors, or that use suspicious account, billing, or shipping information. You agree to provide accurate and current information at checkout and to promptly update it if it changes.

7. Third-Party Links

This site may contain links to third-party websites we do not control. We are not responsible for their content, accuracy, or practices, and their inclusion does not imply endorsement.

8. User Comments & Feedback

If you send us comments, suggestions, or ideas (for example, via a review, contest entry, or customer support message), you grant us the right to use, edit, and publish that content in connection with our business, without compensation. You are solely responsible for the accuracy and legality of anything you submit, and agree not to submit content that is unlawful, defamatory, or infringes on the rights of others.

9. Personal Information

Any personal information you submit through this site is handled in accordance with our Privacy Policy.

10. Errors, Inaccuracies & Omissions

Occasionally, information on this site (descriptions, pricing, shipping times, promotions) may contain errors. We reserve the right to correct any such errors, update information, or cancel affected orders at any time, without prior notice.

11. Prohibited Uses

You may not use this site: for any unlawful purpose; to violate any applicable laws or regulations; to infringe our intellectual property or that of others; to harass, defame, or discriminate against others; to submit false or misleading information; to transmit viruses or malicious code; or to interfere with the security of the Service. We may terminate your access for any violation of these Terms.

12. Disclaimer of Warranties; Limitation of Liability

This site and its products are provided "as is" and "as available," without warranties of any kind, express or implied, to the fullest extent permitted by law. Hematika, and its owner, employees, and service providers, will not be liable for any indirect, incidental, or consequential damages arising from your use of the Service or our products, including but not limited to lost profits or data, even if advised of the possibility of such damages. Where applicable law does not permit such limitations, our liability is limited to the maximum extent the law allows.

13. Indemnification

You agree to indemnify and hold harmless Hematika and its owner from any claim or demand, including reasonable legal fees, arising from your breach of these Terms or your violation of any law or third-party right.

14. Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in full effect.

15. Termination

These Terms remain in effect until terminated. You may stop using our site at any time. We may suspend or terminate your access if we reasonably believe you have violated these Terms, without affecting any obligations incurred prior to termination.

16. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and Hematika regarding use of this site, and supersede any prior agreements or communications on this subject.

17. Governing Law

These Terms are governed by the laws of France. Any dispute arising from these Terms or your use of this site will be subject to the exclusive jurisdiction of the competent French courts, without prejudice to any mandatory consumer protection rights available to you under the law of your country of residence.

18. Changes to These Terms

We may update these Terms at any time by posting the revised version on this page. Your continued use of the site after changes are posted constitutes your acceptance of the updated Terms.

19. California Proposition 65 Warning

WARNING: This product can expose you to chemicals including lead and cadmium, which are known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

20. Contact

Questions about these Terms? Contact us at contact@hematika.com, or write to us at 96A, rue de Landegrand, Parempuyre, 33290, France.