Privacy Policy
Last updated: July 31, 2026
This Privacy Policy explains how Hematika ("we", "us", "our") collects, uses, and shares your information when you visit hematika.com or place an order with us. "You" refers to any visitor or customer.
1. Changes to This Policy
We may update this policy from time to time. Changes will be posted here with an updated "Last updated" date. Continued use of our site after changes means you accept the updated policy.
2. Information We Collect
Information you provide directly:
- Contact details: name, shipping/billing address, phone, email
- Order details: items purchased, payment confirmation (we do not store full card numbers — payments are processed securely by Shopify Payments)
- Account information, if you create one: username, password
- Anything you send us directly, such as support requests
Information collected automatically:
- Usage data via cookies and tracking tools: browser type, IP address, pages viewed, time on site
Information from third parties:
- From our service providers (Shopify, payment processors, shipping carriers) to process and fulfill your order
3. How We Use Your Information
- Fulfillment: processing orders, shipping, handling returns, and customer support
- Marketing: sending offers or updates by email, only if you've opted in
- Security: detecting and preventing fraud
- Legal compliance: meeting applicable legal obligations
4. Cookies
We use cookies to operate the site, remember your cart, and understand how visitors use hematika.com. You can disable cookies in your browser, though some site features may not work properly as a result.
5. Sharing Your Information
We share information only as needed with: Shopify (our e-commerce platform), payment processors, shipping carriers, and, if legally required, government authorities. We do not sell your personal information to third parties.
6. Your Rights
Depending on where you live, you may have the right to access, correct, delete, or export your personal data, or to object to certain uses of it. To exercise any of these rights, contact us at contact@hematika.com — we will respond within the timeframe required by applicable law.
7. International Transfers
Hematika is operated from France. Your information may be processed in other countries by our service providers (including the United States, where Shopify's infrastructure operates). Where required, we rely on appropriate legal safeguards for these transfers.
8. Children's Privacy
Our site is not directed at children under 16, and we do not knowingly collect data from them. If you believe we have, contact us and we will delete it.
9. Data Security & Retention
We use reasonable security measures to protect your data, though no system is completely secure. We retain your information only as long as necessary to fulfill orders, comply with legal obligations, or resolve disputes.
10. Third-Party Links
Our site may link to external websites. We are not responsible for their content or privacy practices.
11. Contact Us
For any privacy questions or requests, email contact@hematika.com, or write to us at 96A, rue de Landegrand, Parempuyre, 33290, France.
