questions about our company, products/services, policies, and more
Frequently Asked Questions
Welcome to our FAQ page, where you can find answers to the most commonly asked
General Questions
Products/Services Questions
Orders & Shipping Questions
Returns & Refunds Questions
Contact Questions
1. General Questions
How fast will I feel results with Hematika?
Most men start noticing benefits within a few days to a few weeks of daily wear — increased focus, energy, and that steady sense of presence returning.
Can I wear Hematika all day long?
Absolutely. Hematika is made for 24/7 wear. It's built tough, yet comfortable. If you have a medical condition, we recommend speaking with your doctor before use.
How does hematite support masculine energy?
Hematite has been called the "Warrior Stone" for a reason — its weight and presence act as a grounding cue against everyday stressors, helping you stay steady, focused, and in control throughout the day.
What if I don't feel anything?
Every man responds differently. If you don't feel any difference, you have 30 days from the date of delivery to email us at contact@hematika.com — and we'll issue a full refund.
Is Hematika safe to use?
Yes. Hematika is non-invasive, natural, and designed for daily wear without side effects.
2. Products/Services Questions
Is Hematika safe to use?
Yes. Hematika is non-invasive, natural, and designed for daily wear without side effects.
Will it fit my wrist?
Yes. The Hematika bracelet uses a strong, stretchable band that adapts to most wrist sizes while maintaining a secure, masculine fit.
Is it waterproof?
Yes. Hematika is fully waterproof — wear it in the shower, at the beach, during workouts, or swimming. It's made for an active lifestyle.
Can I wear it while I sleep?
Yes. Many customers choose to wear Hematika overnight as part of their daily ritual. It's comfortable, durable, and continues working even as you rest.
Orders & Shipping Questions
What are the shipping times by country?
United States: 6–10 business days · United Kingdom: 5–9 business days · Canada: 8–14 business days · Australia / New Zealand: 8–12 business days. Orders are processed within 1–3 business days before shipping.
Is shipping free?
Yes, we offer free shipping on every order, worldwide.
What if my order is delayed?
Delays can occasionally happen due to customs processing, carrier conditions, or public holidays beyond our control. If your order hasn't arrived within 20 business days of the estimated window, contact us at contact@hematika.com and we'll investigate.
Do I have to pay customs or import fees?
Prices at checkout don't include customs duties or import taxes. These are rarely charged on an order this size, but remain the customer's responsibility if applied.
How do I track my order?
You'll receive a confirmation email with a tracking number as soon as your order ships. You can then follow your order anytime on our Track Order page.
4. Returns & Refunds Questions
What is Hematika's return policy?
You have 30 days from the date of delivery to request a return or refund. The item must be unworn and in its original packaging.
How do I start a return?
Email contact@hematika.com with your order number and reason for return — we'll respond within 2 business days with instructions.
What if my item arrives damaged or defective?
Contact us within 7 days of delivery with photos of the issue, and we'll send a replacement or issue a full refund at no cost to you.
How long do refunds take?
5–10 business days to your original payment method, once your return is approved.
Who pays for return shipping?
The customer, unless the item arrived damaged or defective — in that case, we cover it.
5. Contact Questions
How can I contact Hematika?
Email us at contact@hematika.com — we aim to respond within 2 business days. Need a quick answer? Our chatbot is available 24/7 for instant help with sizing, shipping, and order questions.
Our email support team is available:
MON–FRI: 9am to 6pm (CET)
Got a question?
Reach out Hematika team anytime,
we're here to help:
contact@hematika.com
96A, rue de landegrand, Parempuyre, 33290, FRANCE
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